Refund Policy

FreshStart Steemers – Refund & Re-clean Policy

At FreshStart Steemers, we are committed to delivering professional, high-quality cleaning services for carpets, tile and grout, upholstery, rugs, and dryer vents. Your satisfaction is important to us — and we also believe in setting clear and fair expectations. The following policy outlines our refund and re-clean terms.

Satisfaction Guarantee & Re-clean Policy

If you're not satisfied with the results of your cleaning service, we offer one (1) complimentary re-clean of the affected area.

Terms:

• The re-clean must be scheduled within 3 days of the original service.

• The area must not have been altered or cleaned by the customer or another company after our visit.

• Before and after photos must have been taken by our technician and documented on file.

• If a special treatment was recommended but not chosen during the initial visit, it must be added (and paid for) to be included in the re-clean.

Refund Policy

While refunds are rarely necessary, partial refunds may be considered only under the following conditions:

• A re-clean has been completed with the appropriate treatment method, and results still fall below expectations.

• If the proper treatment was not included in the initial cleaning, the customer must pay the price difference on the day of the re-clean, and the treatment must be approved by the technician.

• A clear service deficiency must be documented and verified by management through photos and technician notes.

Refunds will be issued to the original form of payment only. No cash refunds will be given. In select cases, a service credit may be offered instead, valid for up to 6 months.

Non-Refundable Situations

Refunds or re-cleans will not be issued in the following cases:

• If the customer refuses the technician’s recommended treatment.

• If any area is cleaned, altered, or treated after our initial service.

• If damage, extreme wear, or poor condition was documented and explained before cleaning.

• If the customer simply changes their mind after agreeing to the work and price before service begins.

• If expectations were not communicated or are deemed unrealistic given the condition of the materials being cleaned.

Customer Responsibilities

To be eligible for our satisfaction guarantee, the following conditions must be met:

• Customers must allow the technician to inspect the area and provide treatment recommendations before starting service.

• Customers must notify us of any issues within 3 days of the service date via call, text, email, or website contact form.

• Customers must provide access for a re-clean, if offered.

If the customer refuses the recommended treatment, all warranties and refund eligibility are void.

💳 Cancellations & Payment Policy

• No fees are charged for cancellations or rescheduling.

• All services are charged upfront, but work does not begin until the customer agrees to the scope and price.

Refund Processing Time

Refunds are reviewed as quickly as possible and, once approved, may take 5–10 business days to process. However, depending on your bank or payment provider, it may take longer for the funds to appear in your account.

Service Documentation

All technicians are required to take before and after photos for quality assurance and service records. These images may be used in the event of any dispute or complaint.

Terms Acceptance & Policy Updates

By submitting payment, the customer confirms that they have read, understood, and agreed to the terms outlined in this Refund & Re-clean Policy. This policy is subject to change at any time without prior notice. The most current version will always be available upon request or on our website.